The Spa - Reservation & Cancellation Policies

WE ENCOURAGE OUR GUESTS TO SCHEDULE THE APPOINTMENTS IN ADVANCE TO ASSURE YOUR PREFERRED TREATMENT(S) AND TIME IS AVAILABLE. BOOKINGS THE DAY OF SERVICE ARE ALWAYS WELCOME BASED UPON AVAILABILITY.

IN ORDER TO BE SCHEDULED, ALL APPOINTMENTS MUST BE SECURED WITH AN ACTIVE GIFT CERTIFICATE OR CREDIT CARD(WHICH WILL NOT BE CHARGED UNLESS THE CLIENT REQUEST THEIR SERVICES BE PRE-PAID). IF USING A GIFT CERTIFICATE ISSUED BY THE SPA OR THE CLIENT IS A WALK IN, A CREDIT CARD IS NOT REQUIRED.

WE VALUE YOUR BUSINESS AND APPRECIATE YOUR COOPERATION WITH OUR CANCELLATION POLICIES. THE SPA REQUIRED CANCELLATION AND RESCHEDULING NOTICE PERIODS: THERE IS A TIME REQUIREMENT OF48 HOURS FOR ANY CHANGES OR CANCELLATIONS TO ANY SERVICES. BECAUSE YOUR SERVICES ARE GUARANTEED RESERVATIONS RESERVED FOR YOU, FULL PAYMENT VIA CREDIT CARD OR GIFT CERTIFICATE REDEMPTION IS REQUIRED UNDER THE FOLLOWING CONDITIONS.

• LESS NOTICE AS REQUIRED ABOVE
• NO-SHOW OR MISSED APPOINTMENTS
• LATE ARRIVALS(MAY SHORTEN SERVICES WHILE STILL INCURRING FULL CHARGES)

WE LOOK FORWARD TO SERVING YOU!

For additional information regarding spa party policies, changes of services, or any other questions we can be contacted at

865-908-0786 or 865-430-9001

ALL GIFT CERTIFICATES WILL BE EMAILED WITHIN 24 HOURS OF PURCHASE.

TIPS ARE OPTIONAL AND CUSTOMARY TIPS ARE 10 TO 20% OF SERVICES. 100% OF ALL TIPS GO DIRECTLY TO THE THERAPISTS/TECHNICIANS PERFORMING THE SERVICE.